Q: What if items that I have chosen are not available?

A: As our stock is constantly changing, some items listed on our website might actually not be available.  We will confirm your order and email you an invoice.

Q: What is your shipping policy?

A: Domestic shipping is free for all orders over $5000.  There is a $50 delivery charge for items under $5000.  All jewelry is shipped FedEx overnight delivery.  Please be sure someone will be there to sign for the package.  Also please remember that Fedex can NOT ship to P.O. boxes.  We will email you a tracking number so you know when to expect your package.  International shipments will be evaluated and we will contact you via email with the shipping charges.

Q: What do I do if something I receive is damaged or missing?

A: Immediately upon receipt email info@herdesignco.com and explain exactly what item(s) were damaged or missing. It is important that this is done by email and not just a telephone call so we can keep accurate records. We will respond to you in a timely fashion and tell you how to proceed.  For your protection everything that H.E.R. USA Corporation ships is videotaped at the time of shipment and again videotaped when opened.

Q: What if an item I received does not match the description or has inaccurate information?

A: Immediately upon receipt email info@herdesignco.com and explain exactly what item(s) were damaged or missing. It is important that this is done by email and not just a telephone call so we can keep accurate records. We will respond to you in a timely fashion and tell you how to proceed.  For your protection everything that H.E.R. USA Corporation ships is videotaped at the time of shipment and again videotaped when opened.

Q: What is your return policy?

A: Anyone wishing to return an item must do so within 5 business days of receipt of the merchandise.  An email should be sent to info@herdesignco.com explaining which items are being returned and the reason for the return. No returns can be accepted without prior written authorization.   Please advise the Customer Service Manager of the shipping method for the return and the expected delivery date to Windsor so we can be on the lookout for your package.  We will issue you a credit when the merchandise is received in our office.  We are very sorry, but we cannot accept returns if you notify us after the 5 business day time period.

Q: What are my payment options?

A: Paypal, Visa, MasterCard, American Express, or company check mailed to: H.E.R. USA Corp., 15 West 47th Street, Suite 502, New York, NY  10036. You also have the ability to charge your PayPal account by clicking on the PayPal Link during the check-out process. Payments by check are payable to: H.E.R. USA Corp., 15 West 47th Street, Suite 502, New York, NY 10036.